FREQUENTLY ASKED QUESTIONS

You can track your order by clicking "View your order" in your shipment confirmation email. If there are any issues, please contact julie@boldlines.ie

If you are sending an order as a gift, we don’t include any pricing details on the packing slip. It will just be a list of the piece your ordered. Any questions, feel free to contact julie@boldlines.ie

Statement jewellery is big, bold, and unique. It helps show who you are, your style, and how you feel!

The difference between high-quality brass and 18K gold plating with a 3-micron finish mainly lies in material composition, durability, and appearance.

1. High-Quality Brass

• Material: A solid metal alloy made of copper and zinc.
• Color: Naturally warm golden hue but can tarnish over time due to oxidation.
• Durability: Strong and long-lasting but may require regular polishing to maintain shine.
• Skin Sensitivity: Can cause greenish staining on the skin (due to copper) if not coated with a protective layer.

2. 18K Gold Plating (3-Micron Finish)

• Material: A base metal (often brass or silver) covered with a 3-micron thick layer of 18K gold.
• Color: Rich, authentic gold appearance with a deeper tone than regular gold plating.
• Durability: A 3-micron thickness is considered high-quality plating, making it longer-lasting than standard gold plating (usually 0.5-1 micron). However, it can still wear off over time.

Which is Better?

• High-quality brass is durable and solid but requires maintenance to prevent tarnish.
• 18K gold plating (3-micron) gives a luxurious gold look with better longevity than standard plating, but it will still wear off eventually.

We work with carefully sourced metals, including sterling silver and gold plating, along with freshwater pearls and select semi-precious stones. Each piece is made to be durable and comfortable for everyday wear.

Yes, all orders are thoughtfully packaged and ready for gifting. If you’re sending a gift directly to someone, you can leave a note at checkout.

I sometimes offer bespoke or customised designs depending on availability. Feel free to get in touch through the contact page to discuss your idea.

Orders are usually processed within 2–5 working days for ready to ship pieces. Made pieces can take from 10 to 15 working days. Delivery times vary depending on your location. Tracking details will be shared once your order is shipped.

Yes, we ship in Ireland and Europe. Shipping costs and delivery times are calculated at checkout based on destination.

I want you to love your piece. If something isn’t quite right, I offer returns or exchanges on unworn items within the stated return period. Please check our full returns policy for details.

Each piece is designed and handcrafted with care in my studio in Kildare. We use quality materials such as soldi brass, 925 sterling silver sourced locally

Yes, our earrings are made using high-quality materials, including sterling silver, which is generally suitable for sensitive ears. If you have specific allergies, feel free to get in touch before purchasing.

Yes, we regularly release a selection of ready-to-ship pieces on our website. Availability can vary, so we recommend checking back often or following us on Instagram for updates.

We accept returns or exchanges on unworn items within a specified timeframe. For hygiene reasons, earrings may be excluded unless faulty. Please see our returns policy for full details.

Yes, a selection of Bold Lines pieces is available in curated shops such as Lifestore in Straffan and Gather shop in Kildare town. We share stockist updates on our social channels, or you can contact us directly for current locations.